Getting started
Overview of the platform, onboarding, regions, and how to get help.
What is BitDash?
BitDash is a global crypto platform that enables users to buy, sell, and swap digital assets instantly, with a dedicated OTC desk for high-volume transactions.
We combine instant retail access with institutional-grade liquidity for larger trades.
How do I get started on BitDash?
Getting started is simple:
- Create an account or access the platform
- Complete verification (if required for your activity level)
- Choose your transaction type: instant crypto or OTC execution
- Begin trading or contact our OTC desk for larger transactions
What's the difference between retail trading and OTC?
Retail trading is designed for fast, small-to-medium transactions using cards or standard payment methods.
OTC trading is designed for high-volume transactions with dedicated pricing, liquidity sourcing, and execution support.
Do I need to verify my account before using BitDash?
You can browse and access parts of the platform immediately, but verification (KYC) is required before completing most transactions, especially OTC trades.
What countries do you support?
BitDash is available in over 100 countries, subject to local regulations and compliance requirements.
Some payment methods and features may vary depending on your region.
What cryptocurrencies can I use on BitDash?
We support major digital assets including:
- Bitcoin (BTC)
- Ethereum (ETH)
- Tether (USDT)
- USD Coin (USDC)
- and other major liquid assets depending on availability
How fast can I start trading?
Retail users can start trading within minutes after onboarding.
OTC clients are typically connected to a desk specialist immediately upon request for fast execution.
What makes BitDash different from other exchanges?
BitDash combines:
- Instant retail crypto access
- Deep liquidity OTC execution
- 24/7 global support
- Fast settlement infrastructure
- Dedicated WhatsApp concierge for large trades
Is BitDash suitable for beginners?
Yes. Beginners can use our instant buy/sell features with simple payment methods, while advanced users and businesses can access OTC liquidity services.
Can I upgrade from retail trading to OTC?
Yes. Many users start with retail transactions and transition to OTC once their trading volume increases or they require dedicated liquidity support.
How do I contact support?
Support is available 24/7 via:
- WhatsApp concierge
- Email support
- In-platform help centre and dashboard support when logged in